Refund policy

We have a 15-day return policy for store credit only, which means you have 15 days after receiving your item to request a return.  Buyer pays for return shipping.  All re-sale items are final sale items and not eligible for returns.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@poshypeacock.com. If your return is accepted, we will email you where to send the package. Items sent back to us without first requesting a return will not be accepted.  You can always contact us for any return question at info@poshypeacock.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.  All re-sale items are final sale only.  Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
All refunds are handled as store credit.  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be able to purchase using store credit.